Workforce Management Analyst

Infosys BPM

Location: Muntinlupa City, National Capital Region, Philippines

Workforce Management Analyst

Infosys BPM Muntinlupa City, National Capital Region, Philippines

Senior Associate Process Specialist (WFM / RTA) – Alabang

Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career!

Qualifications

• Bachelor's degree graduate, any field.
• 3 years of WFM experience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting.
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus.
• Has strong knowledge with MS Office Tools (Excel in particular).
• Strong initiative and follow‑through; strong organizational skills; detail‑oriented.
• Flexibility and ability to follow directions; able to manage multiple tasks ...