Workforce Management Lead – Partnerships, SCommerce

Shopee Manila, National Capital Region, Philippines

About The Team

The Workforce Management Lead – Partnerships ensures SCommerce meets operational targets by aligning headcount supply from agency partners. The role focuses on workforce forecasting, capacity planning, performance governance, and cross-functional collaboration to support efficient warehouse operations across multiple sites.

Job Description

• Forecasting & Planning: Govern workforce forecasts based on projected orders to ensure daily headcount fulfillment.
• Partner Management: Act as primary liaison with agency coordinators on manpower supply performance targets, and compliance.
• Attendance & Performance Monitoring: Report daily attendance health checks, highlight pain points, and recommend both short-term fixes and long-term solutions
• Performance Reviews: Conduct regular partner evaluations to improve attendance, productivity, and service delivery.
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