Job Description

Overview

We are seeking a dynamic and experienced individual to join our team as the Workforce Management Manager (Real-Time) . If you are passionate about optimizing contact center performance and achieving client KPIs, we want to hear from you.

Work Set Up and Schedule: Makati, hybrid | Shifting schedule

At Carenet Health, we’re relentlessly focused on delivering clinically driven, consumer-centric engagement solutions rooted in powerful, one-on-one connections. One in five (65 million) Americans has access to our services, and we connect with 70,000 consumers daily about their health and wellness, coverage and benefits, care coordination and more.

Responsibilities

A. Strategic Thinking and Planning:

  • Leverage industry-leading processes and technology for informed workforce decision-making.
  • Maintain and manage the Workforce Management System to optimize sch...

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