Workforce Management Realtime Analyst

Current ENMAX employees are encouraged to apply through their internal Workday access.

Posted: July 22, 2025

Closing Date: August 4, 2025

Position Type: Limited Term (18 months)

Union: CUPE

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

The Workforce Management Realtime Analyst acts as the single point of contact for all WFM needs and is a key figure in achieving operational goals for the business units they support. This role expertly balances customer experience (service level, ASA), operational efficiency (cost) and employee engagement.

Agent and Queue Management:

• Monitor agent behavior and...