Workforce Management Shift Supervisor

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What makes ARRISE different?

• We’re more than a company—we’re a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.
• We partner with industry leaders like Pragmatic Play, delivering world‑class gaming experiences to players everywhere.
• We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.

Role Description

The Shift Supervisor in Workforce Management (WFM) is responsible for overseeing daily workforce operations, ensuring workflow efficiency, real‑time issue resolution, and compliance with company policies and procedures. This role serves as the first point of contact for escalations, monitors staffing and performance metrics, and supports both specialists and management in opti...