Job Description
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
Salary range (but not limited to):
87,200 - 106,600About the role
We’re looking for a Workforce Management Specialist to join our growing team!
What you’ll do here:
On a monthly basis, monitor and analyze the quality of the telephone service provided and the transactions carried out, and propose any necessary actions that are in line with the FTE budget.
Monitor and analyze the evolution of various indicators that impact capacity.
Proactively prepare documents for the monthly meeting.
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