Workforce Management Specialist

Job Title

Workforce Management Specialist

Experience

10+ years in Resource / Capacity Management within the IT industry

Location

5 Days Office in Noida.

Job Summary

We are looking for an experienced Resource Manager with deep exposure to IT delivery environments. The role is responsible for end-to-end resource planning, demand forecasting, utilization optimization, and stakeholder management across multiple accounts or portfolios. The candidate should be comfortable working with senior leadership, delivery teams, sales, and HR to ensure optimal staffing aligned to business goals.

Key Responsibilities

Resource Planning & Allocation

• Own short-term and long-term resource planning across projects, programs, and accounts
• Align demand forecasts with available capacity and hiring plans
• Ensure optimal utilization of billable and strategic resources
• Manage bench size, redeployments, and release planning

Demand Forecasting & Capacity Management

• Partner with sales, delivery, and finance teams to understand pipeline and forecast demand
• Translate revenue and project forecasts into headcount and skill requirements
• Identify capacity risks and proactively propose mitigation plans

Stakeholder Management

• Act as a trusted advisor to Cluster Head , Sales & Finance team in terms of Workforce management
• Support leadership with data-driven insights on utilization, margins, and capacity gaps
• Handle escalations related to resource conflicts and prioritization

Process & Governance

• Define and improve RMG processes, policies, and governance models
• Ensure adherence to utilization targets, billing compliance, and staffing SLAs
• Drive standardization and best practices across accounts and regions

Reporting & Analytics

• Publish regular dashboards and MIS on utilization, capacity, hiring gaps, and attrition impact
• Provide insights to leadership for decision-making
• Track KPIs such as utilization %, billability, bench aging, and fulfillment TAT

Required Skills & Competencies

Functional Skills

• Strong expertise in IT resource management, capacity planning, and demand forecasting
• Experience supporting delivery models such as Agile, Waterfall, and Hybrid
• Good understanding of revenue, billing, and margin concepts

Tools & Systems

• Experience with RMG tools or workforce management platforms
• Advanced Excel skills (pivot tables, formulas, dashboards)
• Experience with reporting tools such as Power BI, Tableau, or similar is a plus

Behavioral & Leadership Skills

• Strong analytical and problem-solving abilities
• Excellent communication and stakeholder management skills
• Ability to influence without authority
• Comfortable working in fast-paced, ambiguous environments

Educational Qualification

• Bachelors degree in engineering, Management, or related field
• MBA or relevant certifications are an added advantage

Preferred Experience

• Experience in IT services specially in start-up environments
• Exposure to large-scale transformation or growth programs