Job Description

Job Summary

We are seeking a dynamic Workforce Supervisor to oversee and optimize the workforce management processes deployed on critical 24/7 processes. The Workforce Supervisor will be responsible for Capacity Planning, Scheduling, Reporting, Real Time Monitoring and adhoc activities to ensure that the team is aligned to meet Organization goals efficiently and effectively within given timelines.

Roles and Responsibilities

  • Own end to end responsibilities of WFM Portfolio like Resource/Cap Planning, Schduling, RTQM, Reporting & Analysis, Performance monitoring, Stakeholder and Client Interactions, Team management, MBR & WBR Decks etc.., but not limited to above mentioned

  • Directly manage and handle a team WFM personnel efficiently, Supervise and develop a team of WFM analysts & Specialist, providing guidance, coaching, and performance feedback

  • Lead cadence discussions with Client and Operations to discuss abo...

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