Workforce Management Team Lead

Overview

You will lead a mix of Senior and Junior specialists based in Sao Paulo acting as the anchor for our West time zone (Americas) coverage. While your direct reports are local you will be part of a truly global structure: collaborating closely with the Intraday team in Austin TX and reporting into Global Leadership located in London UK and Tallinn Estonia . Your role is the bridge that ensures our regional operations align perfectly with our global standards.

Why this role

Shape the Strategy: You arent just executing; you are planning. You will set the strategy for the upcoming quarters and have the autonomy to recommend capacity requirements that define how we operate.

Global Impact: You will drive operations for the region ensuring the global strategy is followed while championing local needs. Your work ensures our customers receive the best support possible as we scale.

Drive Mission...