Workforce Management Team Manager

Job Summary

The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM) operations to ensure optimal staffing, service level achievement, and operational excellence. This role oversees strategic workforce planning, team performance, data analytics, and stakeholder collaboration while ensuring compliance with policies and delivering cost‑effective workforce solutions aligned with business objectives.

Key Responsibilities

Team Leadership & Management

• Lead, mentor, and develop a team of workforce management professionals.

• Direct and supervise all workforce‑related activities, ensuring performance standards and delivery goals are met.

• Ensure team members are adequately trained, skilled, and equipped to support operational requirements.

Strategic Workforce Planning

• Develop and execut...