Workforce Management/Real Time Analyst

Job Requirements

• Bachelor’s degree in business administration, Operations Management, or related field, preferred but not required
• 10+ years of experience in Workforce Management, with at least 5 years in a senior management role
• Proven track record of managing large-scale WFM operations for major clients
• Advanced proficiency in WFM software, analytics tools, and financial management systems
• Strong understanding of contact center operations, client relations, and vendor management
• Excellent leadership, communication, and problem-solving skills
• Experience in managing budgets and driving financial performance in WFM operations

Responsibilities

• Strategic Workforce Planning: Work with the WF Director to develop and Implement Strategic action plans for WFM operations
• Financial Management and Performance: Manage the accounts Project Cash and Data accuracy and timelin...