Workforce Manager

What You’ll Be Doing

• Strategy & Planning: Create, implement, and drive a strategic approach to workforce planning, proactively supporting future workforce needs, goals, and targets.
• Forecasting & Analysis: Lead the ongoing development of workforce planning strategies, providing advanced workforce analytics and reporting to improve performance and support business decision‑making. Produce accurate short, mid, and long‑term forecasts (workload, staffing, shrinkage, attrition, etc.).
• Stakeholder Partnership: Collaborate with key stakeholders, including Operations and Services, to understand strategic priorities, growth trajectories, and the resulting impact on recruitment and resource requirements.
• Team Leadership: Positively motivate and coach a team of direct reports (Planner, Scheduler, and Real Time Administrators) to deliver and exceed assigned Key Performance Indicators (KPIs).
• Operation...