Workforce Manager - Scheduler

Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia. An active Public Trust security clearance, or the ability to successfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
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