Workforce Manager

As a Manager Workforce Management , you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance, drive engagement, and foster development of your team.

• Provide direction to the WFM team, ensuring alignment with company goals and client expectations
• Monitor team performance against key metrics, identify improvement opportunities, and implement corrective actions where needed
• Oversee resource planning, forecasting, scheduling, and intraday management processes to meet business needs effectively
• Manage escalations and collaborate with stakeholders to resolve complex challenges or operational issues
• Develop and implement WFM strategies, policies, and processes to drive efficiency and scalability ensuring alignment with established priorities set by senior man...