Job Description

The Opportunity

Due to continued business growth we’re excited to offer this permanent position for an experienced Workforce Planner to join our team. This role plays a critical part in analysing, forecasting, planning workforce supply and demand and assessing gaps to support the Rostering and Service Delivery teams in ensuring that we have the right people - with the right skills in the right place at the right time.


This position is responsible for managing the end-to-end forecasting, scheduling and tactical optimisation for our workforce, to deliver a consistently and reliably safe and efficient service in the contacts of contractual commitment. 

Day to day this role will see you:

  • Have a key focus of daily rostering and schedule management. Review schedule coverage to identify and resolve overstaffing or understaffing issues.

  • Generate highly accurate forecasts for service/call volume demand, average handling time/ End to End serving time, attrition and staffing requirements ranging from short (1 -60 days) to long term (12 – 24 months) resource plans.

  • Monitor and analyse attrition trends to inform recruitment activity.

  • Continuously analyse absenteeism, utilisation, and competency trends to refine workforce assumptions.

  • Build plausible scenarios to provide strategic optionality to the business.

  • Translate complex workforce data into meaningful insights, using advanced data visualisation techniques.

  • Design workforce analytics that support the optimisation of staffing levels, addresses workforce challenges, facilitates staff mobility and support business decision making.

  • Take time out to recharge – you might hit the pavement for a walking meeting with a colleague, pop out to a lunchtime gym class or take a mid morning meditation break.

    • What do we need from you?


    First and foremost, you’ll need to have solid demonstrated experience in rostering and scheduling developed in large, complex omni-channel Contact Centres (ideally within the healthcare industry). Experience in Asepct/Alvaria WFM will be highly regarded, though is not essential.


    You’ll be able to read and interpret data and anticipate trends. You will have the confidence and credibility to provide advice to stakeholders, so its essential that you have excellent communication skills. You’ll be managing multiple pieces of work and working at a fast pace, so need to be able to maintain strong attention to detail at all times.

    Be Yourself. Belong Here


    We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
    We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.


    Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.

    Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. 

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