Workforce Planner | Scheduling & Forecasting exp required | Night Shift

Duties and Responsibilities

Workforce Planner is responsible for overseeing and maintaining the day to day activities of the Workforce Management team while providing excellent service. He/She prepares and maintains reports, plans and recommendations to help Operations make necessary decisions to improve performance and eliminate any unnecessary choices that may put the center on liability if performance is not met. The Supervisor is tasked to develop strategies based on the company's policies for success while maintaining a positive work environment.

• Create and maintain reports such as Capacity Planning, Schedule Interval Report, and other workforce related reports in a timely manner for the success of the center. Check for any issues and/or concerns that needed to be addressed right away.

• Create and maintain report templates that are requested by operations (daily reports used by operations, scorecards, productivity files, etc.).