Job Description
- Acts as a Subject Matter Expert (SME) for RTA function.
- Effectively manage intraday of multiple accounts on different systems and platforms plus providing RCA and recommendation on operational performance.
- Proactively provides BCP related updates and task such as weather, traffic, earthquake, socio political events, etc., that may impact delivery.
- Works collaboratively with CoBRA Automation team on project support, data gathering, report call-outs, validation and other task needed.
- Assist on NICE IEX webex session for troubleshooting and other system issue discussion with IT.
- Delivery of all designated reporting activities as detailed by Service Menu to agreed timescales and quality both internally and externally.
- Ability to communicate with all levels of internal/external client on a professional level.
- Ability to extract, manipulate and present data from WFM application/manual platform and utilize its full functio...
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