Workforce Planning Analyst – Client Services (Global Scheduling & Forecasting)

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

We are looking for a Workforce Planning Analyst to join its Client Services team. This role is responsible for planning complex global workforce management scheduling and real time monitoring of customer inquiries through an incoming request queue. In addition, this key role is responsible for analyzing and leveraging historical trends and projections to make recommendations on resource allocations and proactively identifying service gaps. The resource will be required to collaborate with a variety of stakeholders internally and externally.

Our ideal candidate gathers, analyzes and manages the most critical information needed to successfully run a client support center by monitoring and refining our data and key performance indicators to meet our customer service level agreements. We are looking for a person with strong logical mindset, project manage...