Workforce Planning & Optimization Lead

Job Description

We are looking for Workforce Management expert with 11+ years of experience in Capacity Planning/Scheduling/Forecasting in Back Office processing with expertise in Healthcare, BFSI industry

• Effectively Analyze large volumes of Data, communicate actionable insights and drive improvement based on solid data and analytics.
• Design and develop new ways of working with the back office areas to support best in class Productivity & Cost management.
• Derive Accurate Forecasting and capacity planning for effective Resource Utilization.
• The workforce Manager is responsible for management & direction of the workforce team.
• Manages a team of WFM & Operational analysts.
• Conduct analysis and recommends solutions to Productivity issues over multiple Sites.
• Analyze business information to identify process improvements for increasing business efficiency and e...