Job Description
You’re only human.
It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Are you a master of rosters, a data-driven decision maker, and passionate about optimising workforce performance? Reporting into the Workforce Planning Lead, Medibank is looking for a Workforce Planning Specialist to help us deliver exceptional customer experiences in the moments that matter most.
A key part of this role will be to collaborate closely with our forecasting specialists and frontline leaders to create and manage rosters, balance real time resourcing against incoming demand and identify insights and trends that support continuous optimisation.
What You’ll Do:
Work in partnership with specialised teams across multiple channels (Voice, Digital, Face-to-Face).
Facilitate daily cadences with team leaders to report on performance and discuss insights
Build and optimise rosters that align with service level targets and enterprise agreements.
Monitor real-time performance and provide actionable insights.
Collaborate with Forecast Leads and Channel Leaders to ensure optimal staffing.
Analyse data trends to drive continuous improvement
Support reporting automation and integration with payroll systems.
What You Bring:
Expertise in Workforce Management principles and scheduling software.
Strong analytical mindset and attention to detail.
Experience with Genesys platforms and outbound dialler tools preferred.
Excellent communication and stakeholder engagement skills.
A proactive, collaborative, and adaptable approach to change.
Experience in managing multiple channels of communication (omni channel)
Ideally working in a similar role in Banking, Telco or the Insurance industry
Ready to optimise the future of workforce planning? Apply now and help us shape a healthier tomorrow.
Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.
Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
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