Workforce & Quality Expert Manager (BPO)

Job Title: Workforce & Quality Expert Manager

Category: Business Consulting, Strategy & Digital Transformation

Work Setup: Onsite – Taguig

Shift: Night Shift

Salary Budget: Up to PHP 120,000

Experience Required: 5–8 years

Headcount: 1

Hiring Level: Mid-Management (Senior Individual Contributor)

Non-Negotiable Requirements

• College graduate
• 5–8 years of experience in workforce management, quality assurance, and operations analytics (BPO or service desk environment)
• Strong hands-on expertise with Verint, Amazon Connect Scheduler, or similar workforce management platforms
• Advanced analytical and modeling skills; expert-level Excel and working knowledge of Power BI, Tableau, or equivalent tools
• Proven track record in ...