Job Description
Client Profile: This company was founded in 1976. One of the fastest growing IT companies not only in the Philippines but also in Canada and Australia. This company focuses on Business consulting, Systems integration and IT services.
Position: Workforce & Quality Expert Manager
Company Industry: IT Company
Location: Taguig
Salary Offer: Php 120,000
Work Schedule: shifting Schedule
Work Set Up: Work onsite
Job Requirements:
Bachelor’s Degree in any related field.
With at least 5 years of experience in workforce management, quality assurance, or operations analytics.
Experience working in a BPO/IT company is an advantage.
Amendable to work in a shifting Schedule.
Amendable to work onsite.
Job Responsibilities:
Develop and manage forecasting models for call/volume patterns.
Lead capacity planning, headcount alignment, and scenario modeling.
Improve foreca...
Position: Workforce & Quality Expert Manager
Company Industry: IT Company
Location: Taguig
Salary Offer: Php 120,000
Work Schedule: shifting Schedule
Work Set Up: Work onsite
Job Requirements:
Bachelor’s Degree in any related field.
With at least 5 years of experience in workforce management, quality assurance, or operations analytics.
Experience working in a BPO/IT company is an advantage.
Amendable to work in a shifting Schedule.
Amendable to work onsite.
Job Responsibilities:
Develop and manage forecasting models for call/volume patterns.
Lead capacity planning, headcount alignment, and scenario modeling.
Improve foreca...
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