Job Description

A leading human resources firm in Metro Manila, Philippines is looking for a Workforce & Quality Expert. This role will lead the design and optimization of forecasting, scheduling, and quality functions for service desk operations. The ideal candidate should have deep expertise in workforce tools like Verint and Amazon Connect Scheduler. Responsibilities include developing forecasting models, enhancing quality assurance processes, and presenting analytical insights to stakeholders. Strong analytical skills and experience with tools like Power BI or Tableau are essential.
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