Workforce Specialist - Customer Support

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Workforce Specialist is responsible for ensuring that the Global Customer Support Team operates with optimal resource planning, real-time performance management, and effective workforce governance. You will drive forecasting, scheduling, reporting, and operational insights to ensure service levels are consistently met. In this role, you will leverage Workforce Management (WFM) processes and tools to provide actionable recommendations that enhance product...