Job Description

Join Our Team as a Real Time Analyst!

As a Real Time Analyst, you'll be responsible for real-time management of the center and/or program’s service level performance and other KPIs.

Key Responsibilities

  • Monitor queue real-time

  • Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues

  • Assist during downtime

  • Prepare real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions

What We’re Looking For

  • With at least 6 months to 1 year of experience in Workforce Management

  • Strong oral and written communication skills

  • Open to agent roles with at least 1 year of BPO experience

  • Amenable to report onsite in VXI Pasay - MOA

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