Job Description

ALABANG WORKFORCE TEAM LEAD

Workforce Team Lead (WFM – Alabang)

Are you ready to make an impact? Join as a Workforce Team Leader and jumpstart your career!

Summary/Description

  • Liaison with onshore lead and participate in business/capacity planning workshop
  • Oversee management of workforce and related function
  • Coordinate peak and trough schedule management
  • Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.

Key Qualifications

  • Amenable to work in shifting schedules.
  • Amenable to work ONSITE in Alabang.
  • Able to start ASAP

Education and Other Requirements

  • Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry
  • Bachelors degree in any course
  • A minimum of 2 years in a leadersh...

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