Job Description

A leading BPO/BPM company in the Philippines is seeking a Workforce Team Lead to manage staffing and scheduling. The ideal candidate will have at least 4 years of experience in customer service within the BPO/BPM industry, including 2 years in a leadership role. Responsibilities include creating workforce forecasts, analyzing data for actionable insights, and participating in business planning workshops. This role offers HMO benefits from Day 1, a quarterly performance bonus, and ample career development opportunities.
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