Job Description

What your role will be

  • User Support & Engagement: Acting as the first point of contact for our community, resolving inquiries regarding their accounts and platform features.
  • Issue Documentation & Resolution: Collaborating with the Product and Operations teams to document recurring user issues and ensure timely technical fixes.
  • Market & Community Insights: Conducting research on user feedback and community trends to help improve our support resources and FAQ documentation.
  • Process Optimization: Improving communication workflows to ensure a high-quality experience for every user.

    • What we want to see in you

  • Education: Currently enrolled in a Bachelor’s or Master’s degree in Communications, Business, Humanities, or a related field.
  • Experience: Concluded min. 6 months of internship or working student experience in a customer-facing role, hospitality, (fintech) startup, or a similar service-oriented environment.
  • Skills: Exceptional communication skills with the ability to simplify complex topics. High level of empathy, patience, and attention to detail when handling user requests.
  • Mindset: A proactive, "people-first" attitude and a desire to thrive in a fast-paced startup atmosphere.

    • What you can expect from us

  • Your Chance: You can take an active role in shaping new fintech technologies and democratising the collectibles market
  • Happy work-life balance: We offer you 30 days of holiday, flexible working hours, a hybrid working model and the opportunity to work remotely!
  • We care: Because your physical and mental well-being is important to us, you can lease a JobRad and receive mental health support from !
  • Progress is the key to success: An annual budget for your professional and personal development
  • Team spirit: Whether founder or intern, we work hands-on. A dedicated team works together on a product we all love!
    • Nobody knows better than you what you need to give your best. Let us know and we'll try to make it happen!

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