Workload Leader

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Position Description

Assign investigative leads to field investigators based on specific geographic availability. 

Minimum Qualifications:

Essential Duties and Responsibilities:

* Reports directly to and is responsible to the Consolidated Assignments Manager
* Responsible for the workload assignment process for the assigned region/area in accordance with company policies and applicable law
* Assigns cases via the Portal system
* Assigns and prioritize work based on business rules and position guidelines
* Assigns and maintain EI caseloads
* Understands contract requirements and case types to provide more efficient assigning
* Communicates specific areas that require additional capacity and assist in recruiting
* Establishes and maintains a good professional relationship with CIs in assigned zone
* Continuously engages with investigators in assigned zones
* Maximize...