Workplace Delivery Coordinator

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention to detail
• Ensures resets back to agreed format, including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs
• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

Operations Management

• Functional operational control to deliver excellence every time
• Managing Soft services related operations
• Interfacing with the pest control for carrying out the pest control activities at the facility.
• Interacting with the Housekeeping vendor, collecting all documents from the vendor for compliance audit
• Taking facility rounds and find out snags and raising tickets for the same
• Preparing the Daily/Weekly and Monthly reports
• Ownership of the Day to day administration, including reports generation of the stocks tracker.
• Follow up and close the tickets logged
• Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions
• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints
• Involve in Vendor staff Training & Development.
• Implement service tasks, procedures and policies and measure performance
• Provide comprehensive workspace management for the office premises
• Be able to resolve problems or improve operations
• Implementation of service task, procedures, and policies
• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations
• Report building incident following with set escalation channels with measures and solutions
• Coordinate, manage and oversee vendors to perform a wide range of workspace-related services
• Work with all related parties on timely delivery of all services
• When necessary, raise risks to Workspace Experience Site Lead for further investigation
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience:

• Hospitality / IFM experience of 2 + years or Freshers with Degree/Diploma in Hotel Management or related field.
• Added benefit would be experience specifically in Housekeeping, detail oriented with good eye for detail
• Good verbal and written communication skills as well as presentation skills
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills

Critical Competencies for Success :

Client Focus & Relationship Management I Value my Customers

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Has a natural hospitality-orientated communications acumen
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

People Management and Team Leadership :

• Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills :

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking :

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

• Natural communicator who enjoys engaging at all levels
• Self-motivated and confident
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo
• Works well with diverse teams from various countries/cultures