Job Description

Job responsibilities

  • Provide excellent customer service; acting as a host to Thoughtworkers and external visitors to support them whilst using the space (technology, facilities etc).

  • Build connection and employee engagement by delivering on internal & external events and activations, community meetups & client workshops (being on site to support the setup, execution and pack up of events). 

  • Ensuring appropriate supplies are available within the space to support the current and planned usage ( pantry, stationary, catering etc).

  • Record and maintain information in appropriate systems relating to health & safety, maintenance, sustainability, asset management or budgeting.

  • Provide first level support to Thoughtworkers with processes such as Travel booking, facilities use, collaboration tools, device usage.

  • Assist logistics in regarding to onboarding and offboarding of Thoughtworker devices (both internal and client).

  • Troubleshoot and fix building maintenance and technology issues (such as Zoom rooms, building maintenance issues etc).

  • Work with other Workplace Operations & Experience team members to deliver plans for national and regional projects across connection and engagement activities.

    • Job qualifications

    Technical Skills

  • Experience and exposure with the operations of running an office environment and events (in person and virtual)

  • Basic knowledge of device and SaaS technologies: MacOS & Apple Devices.
    Collaboration tools (Zoom, Google Workspaces).

  • Willingness to learn workplace technologies (with support): Assist in network troubleshooting Managing ticketing (Zendesk)
    Recording and managing technology assets (ServiceNow)

    • Professional Skills

  • Excellent hosting experience with a customer service mindset.

  • Ability to solve problems to be able to deliver a solution with support.

  • Willing to learn new concepts and expand on their technical depth and share those learnings with the team.

  • Able to pick up ideas and concepts quickly and give them a try.

  • Flexible and collaborative.

    • Other things to know

    Learning & Development

    There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

    Job Details

    Country: Australia
    City: Sydney
    Date Posted: 01-21-2026
    Industry: Information Technology
    Employment Type: Contingent Worker

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