Job Description
Hunter James Recruitment are assisting our client - a well-established organisation within the Automotive industry with their search for a Workshop Controller to join their fantastic team within thier site in Swindon
THE ROLE:
* Day to day management of the Workshop and Service department
* Improve and optimize on standards / performance of the service team through effective performance management and development
* Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
* Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
* Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times
* Increase efficiency, effectiveness and profitability of the depots
* Regul...
THE ROLE:
* Day to day management of the Workshop and Service department
* Improve and optimize on standards / performance of the service team through effective performance management and development
* Cultivate successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
* Optimize and improve customer service standards and ensure the departments run in according with company standards and key performance indicators.
* Operating to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintain the company’s standard at all times
* Increase efficiency, effectiveness and profitability of the depots
* Regul...
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