Workshop Manager

Job Description

• Overall responsible for the Profit & Loss for Workshop Business Unit.
• Oversees and manage the daily operations of the Workshop Business Unit .
• To increase the sales & profit of the Workshop Business Unit through expansion of customer base & growing more business with each customer
• Identify & introduce new service opportunities
• Manage the schedule of workshop repair jobs & technician team efficiently & effectively to meet customers expectation of vehicle short downtime in the workshop.
• To achieve high level of customer satisfaction
• Develop & enhance strong rapport & relationship with customers
• Develop & enhance strong service brand image
• Train & develop a knowledgeable and technically strong service team (technicians & service advisors) to support the customers, improve the workshop processes and increase productivity.
• To manage the 24/7 vehicle recovery.
• To...