workshop service advisor

Responsibilities

Customer & Stakeholder Coordination

• Acted as the primary point of contact for vehicle users, fleet owners, and internal stakeholders.
• Received service requests, breakdown reports, and defect feedback, clarifying scope and urgency.
• Provided timely updates on job status, delays, and completion timelines.

Job Intake, Work Orders & Documentation

• Performed vehicle check-in, recorded reported faults, and created accurate work orders.
• Ensured job sheets accurately reflected customer complaints, safety concerns, and operational urgency for technician reference and audit traceability.
• Verified maintenance coverage, warranty status, and approval requirements.
• Maintained complete service records to support audit, billing, and fleet governance.

Maintenance Planning & Turnaround Control

• Coordinated job scheduling with workshop supervisors and technicians.
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