Job Description

(What the role is)

We are seeking a meticulous individual who is passionate about creating an intuitive UX/UI and user-friendly digital interface, enhancing learning experience. You will be part of the team managing the various digital platforms, focused on creating innovative digital experiential service for our varied users, particularly Career Practitioners and individuals in CareersIgnite, a new platform.

(What you will be working on)

User Research & Behavioural Insights

  • Design & conduct user research (eg surveys, interviews, usability testing) to identify usability gaps and adoption barriers

  • Apply behavioural insights and nudges to improve awareness, adoption and engagement of Careers Ignite

  • Translate insights into prioritised, actionable recommendations within tight delivery timeline

UX, Service Design & Journey Optimisation

  • Map & optimise end-to-end user journeys fo...

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