X matters Admin

The xMatters Technical Engineer is responsible for administering the xMatters platform, managing user and group structures, overseeing license utilization, configuring incident alerting workflows, and integrating xMatters with ServiceNow and enterprise monitoring tools. The role enables reliable on-call notifications, automated escalations, and multi-channel communication for incident response across global operations.Roles and Responsibilities Configure, deploy, and manage the xMatters platform, including users, groups, devices, shifts, and escalation paths. Administer on-call schedules, rotations, and notification rules for 24x7 support teams.

Manage license allocation, usage monitoring, entitlement updates, and renewal planning. Configure and maintain integrations with ServiceNow ITSM and ITOM modules, including incident enrichment and two-way synchronization. Build and maintain alert routing workflows, multi-channel notifications, and fallback paths. ...