Zendesk Administrator (Intercom, Gorgias, Gladly) | Philippines

Overview

Fully Remote • Zendesk Administrator (Intercom, Gorgias, Gladly) | Philippines, PHL

Peak Support is seeking a CX Tools Administrator (Zendesk, Intercom, Gorgias, Gladly) with a strong background in the BPO or call center industry to join our growing team. In this role, you will be responsible for the administration, customization, and ongoing optimization of Zendesk as our primary CRM platform, along with supporting related tools such as Intercom, Gorgias, and Gladly.

You will collaborate closely with internal teams and clients to ensure these platforms are effectively supporting customer operations across multiple accounts.

This is a great opportunity for a CRM professional with deep knowledge of customer experience platforms to contribute to high-impact solutions in the BPO space.

Responsibilities

• Serve as the primary administrator and subject matter expert for Zendesk CRM, including configuration, autom...