Job Description

Overview

Seeking a superb, highly motivated Major Domo/Property Manager for a stunning, privately owned estate in Tuscany. The owners are looking for 6* service and standards, and this role will be about ensuring extremely high expectations are met, and that the household operates smoothly and cohesively. Ultimately, you will be creating a world class private home and experience for all those that visit the estate.

Please note that separate, pet-friendly accommodation is provided, and the family are also open to considering a fantastic Domestic Couple.

Responsibilities

This person will be heading up a team of people but must still have a hands-on approach. Responsibilities will include (but are not limited to):

  • Ensuring the smooth running of the household and servicing of principals and guests
  • Supervising the Household Staff who service the various locations and buildings on the estate, including recruitment, training, payroll management, performance reviews and schedules
  • Managing the estate including household staff, family and guests, contractors, visiting schedules, budgets, and payments
  • Engaging and overseeing outside contractors, service providers, and suppliers
  • Development and maintenance of Service Operating Procedures, policies, and household manuals, for the effective running of the buildings on the estate
  • Financial management, budget administration, and purchasing for the estate, as well as financial administration for the household
  • Planning and scheduling the regular and routine maintenance and repairs of the property on the estate, as well as overseeing household projects as required
  • Oversee security and communication systems for the property
  • Regular interaction with principals to maintain direct communication and compliance with their needs
  • Organisation of guest itineraries, including transport arrangements, booking restaurants and activities and managing schedules, arrivals and departures
  • Ensuring world class service of meals and refreshments for family and guests
  • Regulatory compliance of house (insurance, health and safety etc)
  • Maintenance of vehicles, wine cellar, household supplies, furnishings and tableware, and other household/estate items
  • Overseeing, managing and developing vineyard and olive production
  • Working alongside a Project Manager on a variety of existing and future projects, including developing staff housing
  • Development and maintenance of Estate's online presence, general communications and marketing

    • Requirements

  • Exceptional organisational skills
  • Dynamic, self-motivated and proactive approach for project and team management
  • Strong time management and organisational abilities along with budget management skills and proficiency.
  • Exceptional written and verbal communication, and analytical skills
  • Ability to lead, motivate, train, and manage a team of diverse skills, knowledge, and experience
  • A ‘hands on attitude’ and a readiness to get physically involved and get things done
  • The ability to build strong, professional relationships with both family members, external visitors, stakeholders and staff
  • High computer literacy with ability to use various software applications for budgeting and reporting and internal booking systems
  • Strong project management skills
  • Ability to commit time when principals and guests are in residence
  • Highly proficient in Italian and English
  • Proven experience as a Major-domo / House Manager or similar role in a similar environment
  • Demonstrable experience of strong leadership and management skills, with the ability to effectively supervise, motivate staff and lead by example
  • Excellent organisational and time-management skills, with the ability to manage multiple tasks and responsibilities
  • Knowledge of household systems and maintenance, including basic plumbing, and security systems
  • Experience of financial management, including the development and maintenance of budgets and the review of financial reports
  • Experience of working with trust and discretion and of maintaining confidentiality

    • Options

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