Job Description


Overview:
We are seeking a skilled and proactive Zoho Administrator to manage and optimize our Zoho One ecosystem. The ideal candidate will be responsible for day-to-day administration, configuration, and customization of Zoho applications to support business operations. This role plays a key part in ensuring system sustainability, data integrity, user support, and the effective adoption of Zoho tools across the organization.

Key Responsibilities:

  • Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.

  • Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.

  • Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.

  • Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.

  • Provide first-level support, troubleshooting, and training on Zoho applications to internal users, ensuring effective utilization.

  • Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.

  • Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.

  • Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.

  • Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.

  • Lead change management efforts to drive user adoption and proper utilization of Zoho tools.



Requirements

Qualifications and Skills:

Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.

2–5 years of experience in Zoho administration or similar ERP/CRM administration roles.

Strong knowledge of Zoho One applications, especially CRM, Creator, Books, and People.

Proficiency in customizing Zoho workflows, automation using Deluge scripting, reports, dashboards, and integrations.

Solid problem-solving skills with the ability to diagnose and resolve technical issues.

Excellent communication and coordination skills for working with stakeholders and end-users.

Ability to manage multiple projects and priorities independently.

Experience with training and supporting users for enterprise software.

Zoho certifications are advantageous but not mandatory.

Additional Attributes:

Detail-oriented and process-driven approach to system administration.

Capacity to maintain confidentiality and data security.

Proactive attitude with a passion for leveraging technology to enhance business processes.

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