Job Description

Job Description

The Zoho Sales Account Management Team Lead is responsible for leading and developing the Zoho Sales Account Management Team , ensuring consistent achievement of revenue targets, pipeline growth, and customer satisfaction.

This role involves mentoring team members, optimizing sales operations, and aligning sales strategies with Pinerium’s business objectives and the Zoho partnership model.

The ideal candidate is a strategic sales leader with hands-on experience in Zoho products, excellent communication skills, and a proven track record in managing B2B SaaS sales teams.

Responsibilities

Leadership & Management

  • Supervise, coach, and evaluate Zoho Sales Account Managers and Senior Zoho Sales Account Managers.

  • Set monthly and quarterly sales targets aligned with company revenue goals.

  • Conduct regular one-on-one sessions and performance reviews.

  • Ensure all sales activities comply with Pinerium’s Sales SOP and CRM standards.

  • Oversee the quality of proposals, communication, and client follow-ups within the team.

  • Lead by example in professionalism, accountability, and ethical sales practices.

Sales Strategy & Pipeline Oversight

  • Monitor the Zoho CRM pipeline, ensuring deal stages, forecasts, and revenue projections are accurate.

  • Review and validate all major proposals, contracts, and discounts before submission.

  • Coordinate with the Zoho Solutions Manager to align team strategy with Pinerium’s Zoho objectives.

  • Identify market trends and competitor activity to improve sales positioning.

  • Support the sales team in high-value negotiations and enterprise opportunities.

  • Approve final pricing or escalations as per financial authority levels.

Cross-Department Coordination

  • Collaborate closely with:

    • Presales Team Leader – for demo and solution alignment.

    • Technical Support Team – for customer satisfaction and renewals.

    • Marketing Team – for lead generation campaigns and events.

    • Finance Team – for invoicing, collections, and payment follow-ups.

  • Ensure seamless transition between Sales and Account Management stages.

Performance Monitoring & Reporting

  • Track sales team KPIs including conversion rates, win/loss ratios, and CRM hygiene.

  • Deliver weekly and monthly performance reports to the Zoho Solutions Manager.

  • Maintain accountability for team compliance with sales SLAs and communication standards.

  • Organize and lead Sales Review Meetings, Pipeline Forecasting Sessions, and Quarterly Team Evaluations.

Client Engagement & Escalation Management

  • Handle escalated client negotiations or issue resolutions.

  • Maintain relationships with strategic or high-value clients.

  • Represent Pinerium in Zoho partner meetings and regional initiatives.



Requirements

  • Bachelor’s degree in Business, Marketing, or Information Systems.

  • 5+ years of proven experience in B2B software or SaaS sales (Zoho experience preferred).

  • At least 2 years of leadership experience managing a sales or account management team.

  • Strong understanding of Zoho CRM, Zoho Books, Zoho Desk, and related applications.

  • Excellent negotiation, communication, and leadership skills.

  • Experience with forecasting, reporting, and pipeline management.

  • High proficiency with Zoho CRM, Zoho WorkDrive, and Zoho Analytics.

  • Strong analytical, organizational, and decision-making abilities.

  • Must have own laptop.

  • Must be a non-smoker (all types).

  • Full-time onsite position only – remote work is not permitted.



Benefits

  • Competitive salary with performance-based leadership bonus.

  • Medical and social insurance.

  • Professional growth through Pinerium Leadership & Academy Programs.

  • Direct exposure to Zoho Corp initiatives and partner-level projects.

  • Career development path toward Zoho Solutions Manager.

  • A structured, supportive, and performance-driven work culture.




    • Requirements
    Minimum 1 year experience in sales, account management or other customer-facing roles in Egypt Proven experience in a client-facing role, such as account management or customer success. Strong knowledge of Zoho applications and their capabilities. Excellent relationship-building and communication skills. Strategic thinking, business acumen, and ability to identify growth opportunities Excellent problem-solving skills with the ability to address customer issues effectively. Customer-centric mindset with a focus on client success and satisfaction. Strong organizational skills and ability to manage multiple key accounts. Proactive, self-motivated, and results-oriented attitude. Experience in contract negotiation and renewal is a plus. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) or any SaaS product. Experience in delivering client-focused solutions to customer needs Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills - English and Arabic Additional Requirement: Candidate must have their own laptop. Must be a non-smoker (All types)

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