Zscaler

Greetings From TCS!!

Position: Zscaler

Experience: 4+ years

Location: Walkin interviews on 10-Jan-25(Saturday) at below locations.

Chennai

TCS Sholinganallur Kumaran Nagar, 415/21-24, TNHB Main Rd, Chennai, Tamil Nadu

Bangalore

TCS PSN Office, PRESTIGE SHANTINIKETAN, Crescent-3,Sadaramanagala Village & Sy.No.129/2 & 130, Krishnarajapuram Hubli, Bangalore East Taluk, Bangalore - ,Karnataka,

Hyderabad

TCS Deccan Park, Madhapur, Hyderabad, Telangana

Pune

Tata Consultancy Services, Sahyadri Park 1, Rajiv Gandhi Infotech Park, Hinjewadi Phase 3, Pune -

Job Description :

• Monitor Zscaler dashboards, alerts,

• Having extensive knowledge in ZIA,ZPA and other Zscaler modules

• Responsible for creating and managing policies

• Validate connectivity for newly onboarded users/locations (ping, traceroute, basic logs).

• Check for and respond to user complaints about web access, SSL inspection issues, slow browsing.

• Responsible installation and upgradation of ZCC connectors

• Apply approved content categorization or simple policy changes (per change control).

• Rapidly diagnose common access issues and implement documented workarounds.

• Maintain accurate ticket records and knowledge articles.

• Investigate escalated incidents: log analysis, packet capture review, proxy debug traces.

• Implement and test policy changes that require more permissions/understanding.

• Configure and maintain forward proxy and GRE/IPsec tunnels; validate Zscaler App (Z App) deployments.

• Tune policies based on business needs and analytics.

• Review and remediate false positives/negatives for blocked categories and cloud apps.

• Perform license and feature usage analysis; recommend adjustments.

• Coordinate with vendors (Zscaler support) for defect tickets and escalations.

• Lead routine configuration audits; review admin roles, API key usage and secrets.

• Participate in change advisory board (CAB) for planned policy-rollouts.

• Create/maintain advanced runbooks, troubleshooting playbooks, and onboarding guides.

• Oversee severity-1 incidents and coordinate cross-functional resolution.

• Approve and design high-impact policy and architecture changes.

• Mentor L2/L1 and perform quality reviews of runbooks.

• Review security posture: SSL inspection policies, data protection/DLP alignment.

• Lead projects: ZPA application segmentation, ZIA for new regions, migration from traditional proxies.

• Capacity planning for bandwidth, logging, node usage and license forecasts.

• Drive automation (Infrastructure-as-Code / scripts) for repetitive changes and deployments.

Note: Candidates who are available for Walkin only apply.

Regards,

Divya Jillidimudi